Privacy Policy
At Optic Palace, we respect your privacy and are committed to protecting the information you choose to share with us. This Privacy Policy explains what information may be collected through our website, how it may be used, and the choices available to you.
1. Information We May Collect
We may collect information that you voluntarily submit through our website, such as:
- Email address
- Information included in an enquiry
- Selected store/location
- Enquiry type
- Message submitted through the Contact Us form
If you contact Optic Palace directly by phone, WhatsApp or email, information shared through those channels may also be used to respond to your enquiry.
2. How We Use Information
Information submitted through our website may be used to:
- Respond to enquiries
- Provide requested information
- Help customers with store-related questions
- Respond to product enquiries
- Respond to eye-testing enquiries
- Improve customer communication
- Maintain website functionality
- Handle customer support requests
3. Website Usage Data
Where analytics or similar technologies are used, they may collect limited technical information — such as browser type, device type, general website usage and pages visited — to help us understand website usage and improve the website.
4. Cookies
Cookies are small files stored on your device that help websites function properly. Where used, cookies may support website functionality, preferences, analytics and improving user experience. You can manage cookies through your browser settings at any time.
5. Sharing of Information
Optic Palace does not sell personal information. Information may be shared only when reasonably necessary, including with:
- Service providers supporting website operations
- Website/hosting providers
- Analytics providers, where applicable
- Communication providers, where applicable
- Authorities, where required by law
Third-party services may have their own privacy policies.
6. Third-Party Services
Our website may link to or use third-party services such as Google Maps, WhatsApp, email services and social media platforms. Optic Palace does not control the privacy practices of third-party platforms, and we encourage you to review their respective privacy policies.
7. Data Security
We take reasonable measures to protect information against unauthorized access, misuse, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
Information may be retained only for as long as reasonably necessary for responding to enquiries, providing requested services, maintaining business records, or meeting legal or regulatory requirements.
9. Your Rights and Choices
You may contact Optic Palace regarding your personal information and may request appropriate access, correction or deletion where applicable and subject to applicable law and legitimate business or legal requirements.
Phone: 0265-2435180
Email: optic.raopura@yahoo.co.in
10. Children's Privacy
This website is not specifically directed at collecting personal information from children. Where personal information relating to a minor is required for an optical service, it should be provided by a parent, guardian or authorized person where appropriate.
11. Policy Changes
Optic Palace may update this Privacy Policy from time to time. The latest version will be published on this page.
12. Contact Us
For privacy-related questions, please contact us:
Phone: 0265-2435180
Email: optic.raopura@yahoo.co.in
Address: Raopura, Near Limda Pole, Vadodara – 390001